CANADA'S COLOURS

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

WITHIN CANADA
LETTER MAIL (**NO TRACKING**) for SMALL, LIGHTWEIGHT ORDERS

• Flat $6.69 up to 400g

CHITCHATS / CANADA POST / DRAGONFLY - FULLY TRACKED

• Flat $13.49 up to 1.2kg
• Flat $18.29 1.2 to 2kg
• $26.00 over 2kg

PUROLATOR - FULLY TRACKED

• Real-time actual cost based on service, destination and parcel size/weight.

TO THE USA

Note: We've had to raise shipping prices slightly due to fuel surcharges imposed by carriers.  Hopefully temporary.

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel - up to 1lb $9.25 USD
• USPS Tracked Parcel 1-2lbs $11.50 USD
• USPS Tracked Parcel 2-4lbs $13.49 USD
  
• USPS Tracked Parcel 4+lbs $18.50 USD

Starting August 29, 2025 U.S. orders will incur a small processing fee levied by U.S. Customs and the importing broker, as every parcel now needs to be handled by Border Services. This fee appears at checkout on the “fees” line and is remitted by us to the shipping agent when we purchase your shipping label.

TO OTHER COUNTRIES
Shipping to EU countries and the UK requires packaging, recycling, representation, and VAT compliance that is cost‑prohibitive for small businesses, so we are not currently able to ship to those regions.

If you live outside Canada or the USA (and outside the EU / UK, which we do not ship to), please email sales@zipperloft.ca to check whether shipping to your country is possible and to receive a quote.

PREFER PICK UP?
Not a problem! Just choose pickup if offered as an option or select the cheapest shipping and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. We'll let you know when it's ready and provide our address.

 

Updated May 19 2026

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.