EVERBRIGHT SALE

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

While the Canada Post strike is on, our shipping options have changed:

SHIPPING WITHIN CANADA

CHITCHATS SELECT - TRACKED PARCEL

• Flat $12.99 up to 2kg

LETTER MAIL (NO TRACKING) for SMALL, LIGHTWEIGHT PARCELS

• Discontinued during strike.

SHIPPING TO THE USA

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel 1-450g  $8.99 USD
  USPS Tracked Parcel 450g-1k  $15.99 USD
  USPS Tracked Parcel 1kg-4kg  $17.99 USD
• Tariffs on non-CUSMA compliant items is calculated based on the order value and are determined at checkout by Avalara.
• Changes to how parcels enter the states means that every order, whether tariff-exempt or not, will incur a small processing fee levied by US Customs and the importing broker.

Why does checkout show a charge for duties on tariff-free shipments under the (Canada-US-Mexico CUSMA) agreement?

While no tariff is owed on CUSMA-certified goods, with the end of the $800 de minimis exemption in the U.S.A. every parcel must go through a brokerage and be handled by US Customs. As a result, a charge is now levied on every U.S. order based on fees set by those organizations, for the services it rendered. Zipperloft has no control over these fees and are added automatically. 

SHIPPING TO OTHER COUNTRIES

We are investigating expanding our shipping to include other countries. Shipping to the EU and Northern Ireland still impose too onerous requirements on shipping, packaging, consumer protection, and tax/VAT requirements to make it worthwhile for a small business.

If you reside outside of Canada or the USA, please contact sales@zipperloft.ca to determine if we will ship to your country and, if so, for a shipping quote.

PREFER PICK UP?
Not a problem. Zipperloft website customers may choose pickup or select the cheapest shipping, and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. At that time, we can discuss when your order will be ready and arrange the pickup date and time. Our address and any pickup particulars will be confirmed then as well.

WHY IS SHIPPING HERE CHEAPER THAN ON YOUR ETSY STORE?
Since 2023, Etsy has mandated that Etsy sellers ship all orders using a tracked shipping option, despite the distance or package size. This, plus Etsy's higher operating fees, require us, along with most other Etsy retailers, to charge more compared to a standalone site like Zipperloft.ca. By shopping here, we pass our savings on to you via lower shipping costs!

 

(vaug2725rb)

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.

We attempt to ship orders every business day. Orders placed Friday afternoon through Sunday are shipped on Mondays.

While the Canada Post strike is on, our shipping options have changed:

SHIPPING WITHIN CANADA

CHITCHATS SELECT - TRACKED PARCEL

• Flat $12.99 up to 2kg

LETTER MAIL (NO TRACKING) for SMALL, LIGHTWEIGHT PARCELS

• Discontinued during strike.

SHIPPING TO THE USA

FLAT RATE FULLY TRACKED PARCEL

• USPS Tracked Parcel 1-450g  $8.99 USD
  USPS Tracked Parcel 450g-1k  $15.99 USD
  USPS Tracked Parcel 1kg-4kg  $17.99 USD
• Tariffs on non-CUSMA compliant items is calculated based on the order value and are determined at checkout by Avalara.
• Changes to how parcels enter the states means that every order, whether tariff-exempt or not, will incur a small processing fee levied by US Customs and the importing broker.

Why does checkout show a charge for duties on tariff-free shipments under the (Canada-US-Mexico CUSMA) agreement?

While no tariff is owed on CUSMA-certified goods, with the end of the $800 de minimis exemption in the U.S.A. every parcel must go through a brokerage and be handled by US Customs. As a result, a charge is now levied on every U.S. order based on fees set by those organizations, for the services it rendered. Zipperloft has no control over these fees and are added automatically. 

SHIPPING TO OTHER COUNTRIES

We are investigating expanding our shipping to include other countries. Shipping to the EU and Northern Ireland still impose too onerous requirements on shipping, packaging, consumer protection, and tax/VAT requirements to make it worthwhile for a small business.

If you reside outside of Canada or the USA, please contact sales@zipperloft.ca to determine if we will ship to your country and, if so, for a shipping quote.

PREFER PICK UP?
Not a problem. Zipperloft website customers may choose pickup or select the cheapest shipping, and we will refund it once you let us know that you'd rather pick up your order at our Pickering home. At that time, we can discuss when your order will be ready and arrange the pickup date and time. Our address and any pickup particulars will be confirmed then as well.

WHY IS SHIPPING HERE CHEAPER THAN ON YOUR ETSY STORE?
Since 2023, Etsy has mandated that Etsy sellers ship all orders using a tracked shipping option, despite the distance or package size. This, plus Etsy's higher operating fees, require us, along with most other Etsy retailers, to charge more compared to a standalone site like Zipperloft.ca. By shopping here, we pass our savings on to you via lower shipping costs!

 

(vaug2725rb)

PREFER PICKUP?

Zipperloft is happy to provide curbside pickup for local residents of Durham and Scarborough.

If your address is in the pickup catchment area, you will be presented with a Local Pickup option at checkout. By choosing that, we will notify you via email (or text) when your order is ready. We can arrange a pickup date and time that suits you, and directions to our address and any pickup particulars will be confirmed then.

If you are outside the catchment area but coming to Pickering and want pickup, place your order and contact Dan to let him know. The shipping charged will be refunded after pickup.

DAMAGE
We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.

Contact us at sales@zipperloft.ca within 14 days of receipt of your order, together with photo(s) and description showing the problem. Be sure to include your order number in your email. If the issue is a defective item, we will either replace the item or refund the item cost once it has been returned to our office.

RETURNS - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide your order number, email, and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected it. If the refund is approved, it will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.

RETURNS - Custom Ordered Items
Sorry, custom ordered zippers cannot be returned.