We inspect every item before shipping to ensure your order is in pristine condition when it leaves our office. That said, Zipperloft has a no-hassle return policy.
Contact us at sales @ zipperloft.ca within 14 days of receipt of your order together with photo(s) and description showing the problem. Be sure to include your order number in your email.
If the issue is a defective item we will either replace the item or refund the item cost once it has been returned to our office.
Returns - Stock Items
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to provide your order number, email and shipping address as proof of purchase. Return shipping cost is the responsibility of the buyer. We will notify you once we’ve received and inspected and if the refund is approved, will be credited back via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.
Returns - Custom Ordered Items
Sorry, custom ordered zipper cannot be returned.